Financial News

  • 21 March 2014, 13:49

EE Customers Angry Over Signal Problems

Mobile network operator EE has apologised for signal problems that have stopped some of its 27 million customers from using its network.

Some phone owners were not able to make calls, text or use the internet because of a technical fault.

The problem started on Wednesday evening, but was resolved by Thursday morning, according to the company.

"Last night's technical issue that caused a small proportion of our customers to experience problems with their signal has been resolved and all customers are now receiving a normal service," a spokesperson said.

"We apologise for the inconvenience caused to those customers affected."

The company, which also operates under the T Mobile and Orange brands, earlier tweeted that it was aware of "Gremlins in the system".

Some Twitter users expressed their anger at the company's seemingly light-hearted approach to the problem.

Richard Antwi said: "Customer service @EE getting it so wrong with the humour. what is there to laugh about when the service has been down for 2 hours?"

Megan Kelly added: "Must be on at least 6 hours without signal now? Sort it out @EE".

The glitch comes a week after EE was named the best network provider in the UK by consumers.

The report by network analysts RootMetrics found that the major networks provided "hugely varying" levels of service across the UK, with EE winning or tying for first place in every category.

Sky News technology correspondent Tom Cheshire said: "An EE spokesman told me the outage had affected less than 5% of its customers - it seemed to affect subscribers to the network's flagship 4G plan in particular.

"Some customers are still reporting that their service is out-of-action.

"Every mobile network suffers outages and 4G especially remains a relatively young technology in the UK.

"What customers have been angered by is the network's slow response in acknowledging the problem, and its ongoing failure to communicate with users properly."

Advertisement