UK & World News
Ryanair Sorry After 'Mutiny' On Delayed Flight
Ryanair has issued an apology over claims passengers were left stranded on board a delayed plane at Stansted airport without refreshments for several hours.
In a statement the airline said it "sincerely apologises to all passengers" affected by delays to a flight from Stansted to Porto, Portugal earlier this month.
It said adverse weather conditions were to blame for the 11-hour delay, which saw passengers left on board the grounded flight for several hours.
Ryanair denied claims that passengers were held on the flight "against their will" without refreshments. It also denies reports that flight attendants refused to turn on the air conditioning.
The allegations emerged after passenger Jo?Pinheiro posted a video to YouTube documenting the 11-hour ordeal.
Frustrated passengers can be seen confronting cabin crew, asking for food and water. One passenger is heard shouting that there were "infant babies" on the plane.
At one point a police officer boarded the jet in an effort to calm the situation.
One passenger said up to 50 calls were made to the police to alert them to the situation, before they arrived.
The flight was scheduled to depart at 8.25pm, but was initially delayed by three hours after extreme weather forced it to be diverted to East Midlands airport.
Passengers were asked to board the plane shortly after midnight, but were stranded on the tarmac for over three hours while the crew waited for the plane to be refuelled. They were not allowed off the jet while the terminal was closed.
Ryanair have blamed handling company Swissport for the delay in refuelling. It said the captain made repeated demands for Swissport to allow passengers off the flight.
In a statement Swissport said: "The weather on Feb 14th has been recognised as one of the worst to hit the UK for decades with high winds causing travel chaos across the country.
"Swissport and the airport were under considerable pressure with 30 additional diverted flights in addition to scheduled aircraft.
"Whilst we accept we should have unloaded the passengers sooner we simply had no one available to unload when contacted by the Captain."
Police finally broke into the terminal and allowed passengers to disembark from the plane.
The delayed flight finally took off at 7.50 the following morning.
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