Soap Firm Lush Smells Good To Shoppers
Cosmetics firm Lush has been voted the best high street retailer in a survey by consumer group Which?, knocking Apple off the top spot.
It was given an 83% approval rating from shoppers who were asked to rank 100 retailers on price, products and service.
More than 12,500 members of the public voted in the survey.
While calling Lush "outstanding" and praising its product range and "personal" side, Which? chose not to award the company its coveted Recommended Provider status because of a poor score for pricing.
Founded in 1995, Dorset-based Lush now has over 900 stores in 51 countries.
Jack Constantine, the company's managing director of digital, told Sky's Dharshini David: "We've always focused on empowering our staff to have the freedom to do what they think is right for the customer."
High street stalwart John Lewis came fourth in the list, and was actually better rated in the cosmetics and toiletries category.
Apple fell from first place to 13th, as customers complained of difficulties booking appointments with technical support staff.
WHSmith was voted the worst retailer, with criticism including "crowded stores" and "limited stock".