TalkTalk Hangs Up On UK Call Centre

The Telecoms firm TalkTalk has announced it is to close a call centre in Northampton and cut up to 390 jobs as part of a UK review.

The company said it had begun consultations on the closure as it moves to "simplify" its operations and infrastructure.

The plans will affect up to 390 employees in Northampton, Preston and Warrington.

But TalkTalk said the changes it was implementing would also result in new jobs being created in some locations and business areas.

The company added: "There will be significant new opportunities for existing employees at Preston, Stornoway and Warrington.

"TalkTalk will be working with affected employees to maximise opportunities to transfer to new roles and thereby minimise job losses in a year that, ultimately, will see more UK roles created than lost.

"It is proposed the Northampton site will close after the restructuring is complete with approximately 200 new roles created at Preston through the appointment of a new strategic partner to manage the existing site and some of its operations."

The firm added that it will be creating 250 new engineering jobs this year to support the roll-out of the YouView TV service.

It currently employs 2,900 staff in the UK and expects a net gain of 60 by the year's end.