email & communicate

get Contacts Backup

Not sure if Contacts Backup is installed?

1. Text 'backup' to 247
When you text 'backup' to 247, we'll text you back within a few minutes. Open the message and select the link to Orange World.

2. Orange World: download app or send settings
At Orange World you'll be told if your phone is compatible with Contacts Backup.

If it is (not all phones are although more are being added all the time), the onscreen instructions will ask you to download the Contacts Backup application or have some settings texted to your phone.

3. Run backup
Follow the instructions carefully to run a backup or - if your phone is a bit older - 'synchronise'

Your phone will start securely backing up your numbers to the Orange website. It could take a couple of minutes.

4. You're back in contact!
Once they've all been backed up, we'll text you to let you know. That's it... Job done!

Want to see your contacts?
To view or edit your contacts online, sign in to or register your Contacts Backup account click here.

Stuck or need help?
Have a look at our frequently asked questions.

Contacts Backup installed

Contacts Backup is installed on your phone

Select Contacts Backup
By selecting 'Contacts Backup' on your phone's menu, it should automatically start. If it doesn't, just select the 'backup' option.

Your phone will connect to a secure part of the Orange website where your contacts are stored on your own online account. It could take a couple of minutes depending on how many contacts you have.

Once they've all been backed up, we'll text you to let you know. That's it... Job done!

Want to see your contacts?
To view or edit your contacts online or to register your Contacts Backup account online, sign in. Stuck or need help? Check out our frequently asked questions.