Bright Top Ups

What is it?

How does it work?

Bright Top Ups gives you a 1 in 3 chance of winning a prize, every time you top up. There are no minimum top ups or hoops to jump through, just simple, automatic entry into our draw.

You can instantly win prizes like holidays with your mates and mobile rewards.

And even if you haven't won, we'll reward you with a voucher anyway. So there's always something in it for you.

Does it cost anything to take part?

No, entries are free of charge with every top up. All text messages are sent free of charge unless you are overseas when you send them.

Is it the same for every top up?

Every top up counts as a single entry. It doesn't matter what value the top up is and even £5 top ups count as a single entry.

prizes: winning and claiming prizes

How do I collect my prize?

The text message we send you will tell you how to claim your prize. Mobile prizes can be claimed by sending 'Yes' to the short code shown in the text message (all text messages will be from Orange)

Non mobile prizes can be claimed by going online to www.orange.co.uk/brighttopups

Will I be charged to claim my mobile prize?

All text messages are free of charge within the UK. Outside the UK they'll be charged at the standard rate.

When will my prize expire?

You need to claim your prize within 30 days of us sending you your text, confirming that you've won.

From time to time prizes will need to be claimed in less than 30 days. We will tell you the date you need to claim by in your winning message.

I've lost my winning message - does it matter?

No, don't worry, if you want to you'll be able to check to see what you've won online by entering your mobile number at www.orange.co.uk/brighttopups

If you've won a non mobile prize you can claim your prize there and then, without your winning message.

If it's a mobile prize you can call 450 from your Orange phone - customer services can see which prizes have been won and claimed and will be able to resend your winning message.

I don't have access to the internet, how do I claim my prize?

Customers who do not have internet access can claim a non-mobile prize by calling 450 instead. Calls will be charged at 25p standard rate. Customers will be sent a form on which they will need to insert their details and return to Orange. Please leave sufficient time to return the form to claim your prize within the prescribed 30 day claim period

Is there a no purchase necessary route for Northern Ireland?

If you're a customer from Northern Ireland, you can enter by printing out this form and sending it to

Bright Top Ups (NPN)
Dept No. D5643
PO Box 99
Aylesbury
HP19 8RR

We can only accept one entry per stamped envelope.

I don't know my mobile number what do I do?

Your mobile number is held on your phone either in settings or your address book. If you don't know how to find it then call another mobile - the number displayed is your number.

prizes: sharing your prizes

Can I transfer my prize to someone else?

Yes, you can gift non mobile prizes or, if you've won a multiple prize, you can share it with your friends.

Mobile prizes can't be shared or gifted.

Can I change my prize?

Sorry, we can't give an alternative to the awarded prize

prizes: delivery

How long will it take for the free mobile rewards be applied to my phone?

Pretty quickly - within 2 hours from when you replied 'Yes'.

How can I check that they have been added?

By calling 453 free of charge from your Orange phone.

It has been over 2 hours and I haven't had a message?

Sometimes there could be a delay in the message getting to you. If you still haven't received in 24 hours, customer services can resend it for you - just give them a call on 450 from your Orange phone.

Can prizes be delivered outside of the UK?

Sorry, no.

It's been over 28 days since I claimed my prize but but my prize hasn't arrived - what should I do?

Give us a call on 450 from your Orange phone and we'll be able to tell you if it has been shipped or not.

joining and leaving

How can I be part of it?

You don't need to do a thing. Every time you top up we'll automatically enter you into our free prize draw. Within 20 minutes of topping up you'll get a text to let you know whether you've won and how to claim your prize.

I've topped up but haven't been entered into a prize draw, what should I do?

Text START to 48000 and your next top up will be entered into our prize draw.

If I don't want to be part of it anymore what should I do?

Just text STOP to a 48000 and we won't include your next top up in our prize draw. Don't worry, it'll be free of charge when you're in the UK.

I replied STOP but I keep getting marketing messages, what should I do?

Simply call customer services on 450 from your Orange phone to cancel any further messages. You will be charged a flat rate of 25p for the call.

Will I receive any other marketing messages from Orange?

Yes, you'll still receive the usual messages from Orange.

I want to opt back in - what do I do?

Simply send START to 48000

I registered for a prize online - will you share my details with any other companies?

Not for marketing purposes, no, we'll only pass your details to our partner who ships your prize.