MANAGE YOUR ACCOUNT

Forgotten Password

1. Enter details

2. Authentication

3. Reset password

We can help. Simply enter your username below

We'll send an email to the address you gave us when you signed up for Your Account. Follow the link in the email to reset your password.

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username

Home Broadband username

  • we gave you a username when you signed up for EE broadband. Check your inbox for an email called ‘Your next steps’ which contained the username
  • or your personal email address, if you've already set this up in your profile

Mobile username

  • this is your mobile phone number, starting 07
  • or if you have a preferred email address saved in your profile, you can use that

Mobile Broadband username

  • this is the mobile number of your broadband dongle or SIM
  • or if you have a preferred email address saved in your profile, you can use that

Security Check

Enter the word below into the text box.

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Security check

This security check helps prevent automated attacks on the system.